How to return a Homechoice Order

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Wish to return an order?

Please SMS “RETURN” to 0725956743 and we will call you back. Alternatively, contact our call centre on 0861466324 (South Africa) or +27216801300 (Outside South Africa). If your return is authorised, you will be given a reference number. This is an 18-digit number starting with 17. Please keep this number safe for future reference regarding your refund.

Follow these steps:

1. Complete the returns form on the back of the original invoice/delivery form that was included in your package. Remember to fill in your returns reference number.
2. Ensure your goods are unused and in the original packaging. Include all free gifts.
3. Return the entire order with the completed returns form on the back of your original invoice/delivery form.
4. Use the handy checklist on your returns form to ensure you don’t forget anything.

Sending your order:

Post your order to homechoice, Private bag x28, Capemail, 8003. We will refund your postage cost if you email the postage receipt to contact@homechoice.co.za or fax it to 0216808161. Please keep all your return documents (a copy of returns form, the invoice and proof of postage) until the credit is shown on your statement. For more information or assistance, please contact our call centre on 0861466324 (South Africa) or +27216801300 (Outside South Africa).

TIP: take a picture with your cellphone of the damaged area/fault, as well as your returns form, the invoice and proof of postage for your reference.